Our Strategy

Mate Energy Industry Limited adaptation strategy which offers customization of our services to the various clients’ needs and specification is proving to be our competitive advantage.

Mate Energy Industry Limited adaptation strategy which offers customization of our services to the various clients’ needs and specification is proving to be our competitive advantage. The lubricants markets is continuously increasing and we are mindful that our clients require flexibility to remain competitive.

We also develop customized solutions and supports our clients with various sales tools to keep them against abreast product developments and product information.

Technical Expertise

Our seasoned achievers have built a vast wealth of knowledge and expertise over the years ensuring we can efficiently deal with any technical issues or questions that clients may have. By liaising with our team of experts, our professional and friendly customer service team will guarantee a fast and reliable response to potential clients query.

5 drivers of service charter

  • Professionalism: We demonstrate expertise.
  • Employee conduct: Together we define.
  • Communication: When client talks we listen completely.
  • Reliability: We assure you the very best.
  • Customer satisfaction: We are committed to serve you better.

Our Strength

Pricing

We offer very affordable prices for product blending without sacrificing quality. As a result of the competitive nature of the products at the level of retailing, we understand that we must prevent pricing our clients out of the market.

Product Quality

We source our raw materials from reliable sources. This ensures that we do not have shortfall in material usage, hence the efficient and reliable manner we respond to customers’ Local Purchasing Order. We insist on utilization of quality raw materials for our production to ensure that the quality of our products remain premium and unquestionable.

Customer Service Delivery

Our employees are polite and well-trained. They provide friendly service, and we uphold a very hygienic and almost risk-free working atmosphere. We respond to requests in a timely manner. We approach blending business with an independent mindset that gets our customers where they need to be. We are aware that each client has specific needs, and we craft solutions to meet those needs in a highly professional way.